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Interactive Voice Response (IVR)
systems help organizations
improve customer service and
reduce expenses by providing
efficient touch-tone based
services to callers. Many
organizations have deployed IVR
systems to automate requests for
basic information and
frequently-asked questions, so
call center and service
representatives can focus their
efforts on assisting customers
with more complex questions and
issues.
VoiceValley offers a full suite
of IVR-related services,
including implementation, system
design, and usability testing.
Our services empower our
business customers to increase
the effectiveness of their
solution, and accelerate return
on their IVR investment.
We also provide hosted IVR
solutions that allow businesses
to rapidly build and deploy
comprehensive, full-featured IVR
applications, without the hassle
of installing and managing their
own hardware and software. Our
IVR environment delivers high
performance, scalability, and
reliability, and provides the
broadest range of functionality
available today including
voice recognition,
text-to-speech, conferencing,
and Computer Telephony
Integration (CTI), as well as
support for DNIS, ANI, and
multiple languages.
Further Information
To attain further information on
any of the business products
and services offered by VoiceValley, please feel free to
contact an
account
manager in your area.
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